Frequently Asked Questions

We make every attempt to deliver prior to our guests’ arrival. In some instances, particularly during busy vacation weeks, Housekeeping at the properties will not be able to complete their cleaning and inspection until late afternoon, at which point we are given the okay to access the unit. In most cases, you should receive your order by no later than 5 pm.

Yes. We always put freezer and refrigerated items away. At checkout you can choose to have your groceries stored or left on the kitchen counter to put away as you wish.

Yes. If you are using the Online Store, you can list them in the “Notes” box during the shopping process, or if you prefer, and we will make every attempt to purchase it for you if available.

A $50 authorization is taken at the time your order is placed. Upon completion of your delivery, and within 24 to 48 hours, we will finalize your bill including your deposit, and charge the card on file for the remaining balance due.

Orders may be cancelled with no charge if done so by 9 am MST at least 2 days prior to arrival. The $50 deposit is refundable should you need to cancel within the policy window.