Question 1

Will my groceries be in the condo/house when I arrive?

Accepted Answer

We make every attempt to deliver prior to our guests’ arrival. In  some instances, particularly during busy vacation weeks, Housekeeping at  the properties will not be able to complete their cleaning and  inspection until late afternoon, at which point we are given the okay to  access the unit. In most cases, you should receive your order by no  later than 5 pm.

Question 2

Will you put the food away in case we are delayed in our arrival?

Accepted Answer

Yes. We always put freezer and refrigerated items away. At checkout  you can choose to have your groceries stored or left on the kitchen  counter to put away as you wish.

Question 3

If I want to order specific grocery products that are not shown in your online store or on the fax forms, can I request them?

Accepted Answer

Yes. If you are using the Online Store, you can list them in the  “Notes” box during the shopping process, or if you  prefer, and we will make every attempt to purchase it for you if available.

Question 4

When will I be billed?

Accepted Answer

A $50 authorization is taken at the time your order is placed. Upon completion of your delivery, and within 24 to 48 hours, we will finalize your bill including your deposit, and charge the card on file for the remaining balance due.

Question 5

Will I be charged if I decide to cancel my order?

Accepted Answer

Orders may be cancelled with no charge if done so by 9 am MST at least 2 days prior to arrival. The $50 deposit is refundable should you need to cancel within the policy window.

Frequently Asked Questions

Will my groceries be in the condo/house when I arrive?

Will you put the food away in case we are delayed in our arrival?

If I want to order specific grocery products that are not shown in your online store or on the fax forms, can I request them?

When will I be billed?

Will I be charged if I decide to cancel my order?